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e-Tools Software Updates Newsletter | December 2021


Dear Client, 


Please be informed that our offices will close from 12:00pm AEDT on 20 December 2021 for the holiday season. We will reopen on 17 January 2022. We apologise for the extended period but we are trying to give our staff the opportunity to have a holiday which did not occur during COVID. We will however maintain contact services and support.


If you have any queries, particularly urgent queries, during our shutdown period, please email as your first point of contact, or phone 03 9573-3277. We will attempt to respond as promptly as possible, but please be mindful that there may be a slower response time during this time of the year.   


Introducing Prateek Mishra, Management Accountant and Consultant


We are pleased to introduce you to Prateek Mishra who joined the e-Tools consulting team this year. Prateek is an Accountant by profession and has worked in finance in various industries such as Aged Care, Utilities, FMCG and Sports. His background comes in handy in his role as an e-Tools Software's Management Accountant and Consultant, as he is able to apply his accounting knowledge and experience to help clients achieve better outcomes and results. 

Prateek will be working closely with David Powis to provide this new level of management support to clients. The added financial and compliance advice our consulting team is able to provide to you, combined with efficient use of our software, is a unique and holistic approach to meeting your provider needs. 

Feel free to get in contact with Prateek for a chat about how we can assist you and tailor a package that targets your specific requirements. Email Prateek on 


Looking Ahead: NeRA Cloud + ISO 27001 for Information Security 


We have major plans on the horizon for 2022 that we're excited to share with you! 

The new NeRA Cloud will undergo beta testing from mid-January 2022 and we anticipate to launch it by end of February. NeRA Cloud will offer secure database options and new functionalities to meet the more contemporary needs of the industry.  Please note that due to the number of clients Australia-wide, transition to the new upgraded NeRA will need to be scheduled over the year.

We will also be transitioning our existing Windows applications to full cloud software applications from the third quarter of 2022, including:

  • eSA [Supplier Agreement]
  • eMR [Maintenance Register] 
  • eRAD [Refundable Accommodation Deposit] 

e-Tools is committing to ISO 27001, the international standard for information security.  This is a significant undertaking, but one that is necessary to add an extra layer of protection for our clients and also to allow e-Tools to provide more links to government portals.


End of Year Message from e-Tools' Managing Director, David Powis


With your support, during 2021, e-Tools has managed to weather the COVID pandemic storm and indeed we have been able to expand staffing, software and the services we offer to you as our clients. 

e-Tools recognises and empathises with all providers that have been impacted, and suffered, from the COVID experience and its impact on residents, consumer and NDIS recipients.

At e-Tools we will strive even harder in 2022 to be more relevant to you and your needs. Recently, we have sought feedback on recommendations from you on various software applications that are being upgraded and transitioned to “cloud” versions to help us respond more fully to your needs. We are pleased with the responses to date but would be happy for any further comments and feedback that we receive. 

Our industry is, as it has been for some time, in a state of change. We are committed to helping you, our clients, manage the change and to put you in a position that will assist you maximise your outcomes and meet your goals and objectives.

We take pride in the fact that we want to partner with you and work together to deliver a better outcome for all those involved in this essential and vital service offered to vulnerable aged care and NDIS recipients. 

In closing, I would like to extend my personal as well as e-Tools’ best wishes for Christmas and the New Year to you, your partners, children, colleagues and those to whom you provide essential services. God bless you all. Enjoy the festive season, enjoy family and friends and be safe. 

We look forward to working with you in 2022 and beyond.


To thank you for your ongoing support, please find a 25% client discount voucher below to use on a range of e-Tools software applications. Just mention the discount and we'll apply it.




Best wishes for the New Year and we hope you enjoy the festive season!

The e-Tools Software Team

Please do not reply to this email address, as it is not monitored. We welcome any enquiries or change of details as always - kindly contact our Support Team via instead.     

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