2020 will be a year to remember. Australians stood united to remarkably defeat a menacing global pandemic within our shores, with strong and resilient leadership.
Aged care suffered tremendously, and we personally extend our gratitude to you and your frontline health workers for the months of hard work, persistence and patience as you worked towards managing the threat for those most at risk.
However, we know the battle is far from over. So what can we take away from this unprecedented experience moving forward? For us, it highlights the importance of: - adaptability and responsiveness
- having forethought and being proactive
- taking creative measures when necessary to achieve objectives
- building a strong leadership base and a resilient workforce who embrace all of the above
These are principles that drive e-Tools, which we encourage you to adopt. We head in to 2021 with these principles stronger than ever, as we continue to support you, your employees, residents, clients and the aged care industry at large.
I wish you all a safe and enjoyable holiday season and success for the year ahead.
Mark Kong Chief Executive Officer
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