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Message from our Chief Executive Officer

2020 will be a year to remember. Australians stood united to remarkably defeat a menacing global pandemic within our shores, with strong and resilient leadership.

Aged care suffered tremendously, and we personally extend our gratitude to you and your frontline health workers for the months of hard work, persistence and patience as you worked towards managing the threat for those most at risk. 

However, we know the battle is far from over. So what can we take away from this unprecedented experience moving forward? For us, it highlights the importance of: 

  • adaptability and responsiveness
  • having forethought and being proactive 
  • taking creative measures when necessary to achieve objectives 
  • building a strong leadership base and a resilient workforce who embrace all of the above

These are principles that drive e-Tools, which we encourage you to adopt. We head in to 2021 with these principles stronger than ever, as we continue to support you, your employees, residents, clients and the aged care industry at large. 

I wish you all a safe and enjoyable holiday season and success for the year ahead.

Mark Kong

Chief Executive Officer

Meet Suzanne McMeikin, National Business Development Manager

Suzanne McMeikin has very recently joined the e-Tools team and comes to us with extensive experience in various sectors of the healthcare industry. Her previous roles have been with Dementia Australia and Leading Aged Services Australia (LASA).

Able to relate to the challenges you face, Suzanne can help you determine what it is you need to meet your ongoing provider requirements. 


Suzanne is an avid traveler, and has spent time living in different parts of Asia. She has many interesting stories to share! 

Please feel free to email Suzanne on or connect with Suzanne or e-Tools on Linkedin @e-tools-software 

e-Tools offices will close on Friday, 18 December at 5.00pm AEDT

We will reopen on Monday, 11 January 2021 to resume full support.

During the holiday period, we encourage you to access help articles and resources on our Client Support Portal. Request your free login by 17 December via email:

For urgent queries over the holiday period, email or phone 03 9573 3277 for assistance.


Wishing you happy holidays and best wishes in the new year! 

The e-Tools Team